Refund Policy

Effective From: 01/09/2024

At Difference Edusolution Pvt. Ltd., we strive to provide the highest quality educational services and resources to our clients. We understand that there may be circumstances where you may need to request a refund. This Refund Policy outlines the terms and conditions under which refunds are issued.

1. General Refund Policy

1. Eligibility for Refunds: Refunds are only available for specific Services as described below. To be eligible for a refund, you must meet the criteria outlined in this policy.
2. Time Frame: Refund requests must be made within 3 days of the original enrollment date. Requests made after this period will not be eligible for a refund.

2. Courses and Training Programs

1. Self-Paced Online Courses: If you are unsatisfied with an online course that you have purchased, you may request a refund within 3 days of purchase, provided you have not accessed more than 5% of the course content.
2. Live Training Programs: Refunds for live training programs are available if requested at least 3 days before the start date of the program. No refunds will be issued once the program has begun.
3. Custom and Corporate Training: Custom or corporate training sessions are non-refundable once payment has been made. However, you may reschedule the training at no additional cost if a request is made at least 3 days before the scheduled date.

3. Consulting Services

1. Refunds for Consulting Services: Refunds for consulting services are handled on a case-by-case basis. If you are not satisfied with the consulting service provided, please contact us within [X] days of the service date to discuss potential resolutions.

4. Digital Products and Resources

1. Non-Refundable Products: All digital products, including e-books, downloadable resources, and software, are non-refundable once they have been accessed or downloaded.
2. Defective Products: If a digital product is defective or inaccessible, you may request a replacement or refund within 3 days of purchase. Proof of the defect or issue may be required.

5. How to Request a Refund

1. Contact Us: To request a refund, please contact our customer service team or contact details with your order details, including the order number and reason for the refund request.
2. Review Process: Once we receive your request, we will review it and notify you of the status of your refund within 3 business days.
3. Approved Refunds: If your refund is approved, we will process the refund to your original method of payment within 3 business days. Please note that it may take additional time for the refund to be reflected in your account, depending on your bank or payment provider.

6. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

1. Failure to attend or complete a live or online course.
2. Dissatisfaction with a course or service due to reasons unrelated to the content or delivery.
3. Technical issues related to user equipment or internet connectivity.

7. Changes to This Refund Policy

We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically.

10. Contact Information

If you have any questions or concerns regarding our Refund Policy, please contact us at:
Difference Integrated Institute
House No-157 3rd Floor Above Sight First Eye Clinic Rajgarh Road, Bhangagarh Guwahati-781007
contacts.difference@gmail.com
+91 60029 44560,
+91 94353 81100